Booking takes 2 minutes. Call 07 3209 2000 or book online at bookings.nookal.com. When booking, tell reception:

• What you are coming in for (back, knee, pelvic, vertigo, post-surgical, etc.)
• Which funding stream you want to use (private health, NDIS, DVA, Medicare CDM, WorkCover, CTP, or self-funded)
• If you have a preference for a specific clinician (otherwise we’ll match you)

What to bring: Medicare card, private health card (if applicable), DVA card and current GP referral (D904 or D1216) for DVA, Workers’ Comp Medical Certificate plus claim number for WorkCover, NDIS plan for NDIS, GPCCMP referral for Medicare CDM, recent imaging or specialist reports if you have them.

Plan to arrive 5 minutes early to complete a brief intake form. Your first session is usually 30 minutes and includes:

• History. What brought you in, how it started, what makes it better or worse, your goals.
• Physical assessment. Range of motion, strength testing, special tests for your condition.
• Treatment. Usually starts in the first session — manual therapy, dry needling if appropriate, exercise prescription.
• Plan. Clear next steps. How many sessions, what to do at home, when to come back.

For complex presentations or full VALD assessments, book an extended 45-minute consultation instead. Tell reception when booking.

Every major funding pathway:

• NDIS — registered provider; plan-managed, self-managed and NDIA-managed welcome.
• DVA — approved provider; Gold and White Card with current GP referral (D904 or D1216), no out-of-pocket.
• WorkCover Queensland — registered provider; Self-Insured, CTP and Comcare also accepted.
• Medicare CDM (GPCCMP) — 5 sessions/yr with GP-issued referral.
• Private health extras — HICAPS on the spot for all major Australian funds, so you only pay the gap.
• Self-funded — standard private rate, payable on the day.

1. Do your home program. The single biggest predictor of recovery speed is whether you actually do the exercises between sessions.
2. Tell us if something is not working. If a treatment is making it worse, we want to know — the plan can always be adjusted.
3. Stick with the schedule. Most musculoskeletal cases respond best to 1–2 sessions per week for 3–6 weeks, then taper. Cancelling sessions to save money usually costs more in the long run.
4. Bring your GP into the loop. We write to your GP after the first appointment and at major milestones. Continuity of care across your healthcare team is a real predictor of long-term outcomes.
5. Manage load realistically. If you have a knee injury, do not run a half-marathon in week 2 because you feel better. Progressive return-to-load is the difference between resolution and recurrence.
6. Don’t bounce around clinics. Continuity with one clinician means they know your story and your progression. Switching every visit resets the clock.

You will leave with a clear plan and a date for your next appointment. Most patients come back within 5–10 days for review and progression of treatment.

For chronic conditions or post-surgical rehab, expect 6–12 sessions over 6–12 weeks, tapering as you improve. For acute presentations (acute back, ankle sprain, vertigo), often just 2–4 sessions over 2–4 weeks.

At discharge we send a brief summary to your GP and give you a maintenance program to keep the gains.