OUR COMMITMENTS
What referring to us actually looks like
4-hour acknowledgment
Every referral is acknowledged within 4 business hours — by a person, not an autoresponder. You will know we received it and when your client will be seen.
48-hour first appointment
New WorkCover and CTP clients are offered an initial appointment within 48 hours of referral. Injured workers should not wait a fortnight to start rehab.
Direct billing, zero client friction
We bill WorkCover Queensland and CTP insurers (Suncorp, Allianz, QBE) directly under the relevant tables of costs. Your client pays nothing upfront on accepted claims.
Reports on your cadence
Progress reports delivered proactively on the insurer’s schedule — not after three follow-up calls. Clear baselines, objective measures, defensible return-to-work opinions.
Objective measurement
VALD ForceDecks and DynaMo strength testing means our capacity opinions are built on force-plate data, not estimates — useful when an opinion needs to hold up.
One referral channel
Email the referral to info@daisyhillphysio.com.au or fax the completed form. No portals, no accounts, no friction.
WHO WE WORK WITH
Built for your side of the file
WorkCover case managers
Return-to-work focused physiotherapy with suitable-duties input, employer liaison where requested, and progress reporting aligned to your review dates.
CTP claims & rehab advisors
Treatment plans compliant with MAIC CTP Rehabilitation Guidelines. Clear functional baselines from day one for Suncorp, Allianz and QBE managed claims.
Personal injury lawyers
Consistent, well-documented clinical records your counsel can rely on. Timely responses to record requests. Clients seen fast so recovery — and the claim — keeps moving.
Occupational rehab providers
IPAR, APM WorkCare, Recovre and panel providers — we slot into your RTW plans with functional capacity input and shared goals, not turf wars.
THE LOCAL ADVANTAGE
Clients attend clinics they can get to
Non-attendance stalls recovery and inflates claim duration. We are the local clinic for Daisy Hill, Springwood, Shailer Park, Slacks Creek, Cornubia, Underwood and Loganholme — free parking, ground-floor access, and appointment times that work around shift patterns. If your client lives in the 4127–4131 corridor, we are the clinic they will actually keep attending.
REFERRER QUESTIONS
Before you send the first file
What do you need in a referral?
Client name, contact details, claim number, insurer/employer, injury description and any medical certificates or treatment approvals you hold. Email everything to info@daisyhillphysio.com.au — we sort the rest with the client and insurer directly.
Which claims do you bill directly?
WorkCover Queensland (accepted claims, statutory table of costs) and QLD CTP claims managed by Suncorp, Allianz and QBE, per approved treatment plans under the MAIC guidelines. Pre-approval requests are handled by us, not your office.
Do you handle the reporting or do we chase you?
We deliver progress reports proactively on the insurer’s cadence and flag stalled recoveries early rather than at review time. If your file needs something specific, one email gets it.
What about clients who live near you but work elsewhere?
Perfect fit — that’s our model. We are the local clinic for Daisy Hill, Springwood, Shailer Park, Slacks Creek, Cornubia, Underwood and Loganholme residents. Local means clients actually attend, and attendance is what closes claims.
Who will treat our clients?
AHPRA-registered physiotherapists with a dedicated WorkCover/occupational caseload. Complex presentations are matched to the clinician with the relevant specialty — not simply the next free slot.
